If you are unhappy about any aspect of the service of Etiquette Training U.K. please raise your concerns immediately.*
This method of official complaint and must be completed by the actual learner. Etiquette Training U.K. is unable to deal with complaints from a learner’s family, partner or associates unless the leaner is under 18.
There are 3 stages in the complaints procedure and each stage must be fully complete before proceeding to the next one. You are advised to keep copies of all the documents used in the complaints procedure.
Stage 1 (“on-the-spot” solutions)
If you are still completing your course you must first contact your Instructor who will ensure that your concerns are dealt with fairly and quickly. You should raise your concerns within 7 days of the matter in question. Your Instructor will fully investigate your concerns and address accordingly. If your complaint is about your Instructor and it would be inappropriate to discuss the matter with him/her you may begin with Stage 2.
If you are not satisfied with the outcome of stage 1 or if you are no longer on your course please contact the Etiquette Training U.K. Customer Service Team on 01983 563337 or email firstname.lastname@example.org where your concerns will be investigated. A response will be sent to you within 5 working days.
If you are not satisfied with the outcome of Stage 2 you will need to complete the complaint/appeals form within your “Individual Learning Package” forwarding to the Customer Service Team at the address below. This may be in writing in the post or via email. You are likely at this stage to be requested to substantiate any complaints or allegations with written factual evidence and/or signed statements from witnesses. This will assist in reaching a speedy conclusion to the complaint. A response to your appeal will be sent to you within 28 days.
To email us regarding Stage 3 about your complaint, email us at email@example.com
Also other there are other contacts for the purpose of reference or complaint, these are:
0300 303 3346
80 Park Street,