Conflict and Safety Training
Personal Safety & Conflict Management Qualifications:
- Conflict Management for Licensed Premises Staff.
- SPACE Defence – Professional Self Protection
- K&EWAT Basic
- K&EWAT Advanced
- Breakaway & Personal Safety Awareness
- PI, Physical Intervention and Advanced Control & Restraint
Level 2 Award in Conflict Management for Licensed Premises Staff
Why Should I do this Course? And What Will I Get from it?
The Level 2 Award in Conflict Management is designed specifically for customer-facing staff working in the licenses hospitality sector, such as:
• Bar Staff • Waiting staff • Supervisors & Managers • Licensed Shop Staff • Event Staff • Contract Caterers • Restaurant Employees • Café Staff • Supermarket Cashiers • Local Authority Officers • and many more…
We have repeatedly demonstrated that our conflict management training benefits clients from any sector where workplace violence occurs as Conflict Management principles are universal.
The Level 2 Award in Conflict Management is a nationally recognised qualification specifically designed for the licensed hospitality sector, to help learners proactively manage and resolve conflict in order to minimise aggression and violence in their workplace.
The course teaches learners the essential elements of managing conflict in all its various forms including; bullying, abuse, harassment, threatening behaviour, disorderly conduct, aggression and violence.
Learners are trained to identify conflict as it develops and take appropriate measures to resolve it before it escalates. This understanding will allow everyone within the organisation to work more closely together and develop a co-ordinated proactive approach to reducing the impact of conflict on the business as a whole.
The deployment of proactive conflict management techniques, results in fewer instances of conflict, aggression and violence occurring. This in turn delivers lower long-term costs; reduced employee absenteeism, improved employee retention, fewer door supervisors, less damage to property, etc.
Conflict management training can also play a significant role in increasing the turnover of the business; through the enhanced reputation enjoyed by businesses not undermined by aggression and violence, as well as an improvement in the customer service skills of the workforce.
Subjects such as effective communication and the understanding of non-verbal indicators (body language) covered during the Award in Conflict Management course, will ultimately work through the workforce and have a positive impact on customers.
Those employed in the licensed hospitality sector suffer disproportionally from the impact of aggression and violence. The 2003 Licensing Act makes specific reference to ‘disorderly conduct’ and highlights the importance of effective prevention strategies, through its ‘Prevention of Crime & Disorder’ licensing objective. Training is acknowledged as one of the primary ways of promoting the licensing objectives.
Premises licensed holders have a duty to assess the risks posed by Work Place Violence. Failure to put sufficient proactive measures in place to prevent conflict can lead to prosecution for the offence of ‘allowing disorderly conduct on licensed premises’; which carries a Level 3 Fine of £1000 and the possibility of a Review of the Premises Licence.
The Award in Conflict Management delivers increased protection for premises licence holders and designated premises supervisors against future prosecution, as well as giving you, the learner, on successful completion a Level 2 Award in Conflict Management for Licensed Premises Staff.
What will the Course Syllabus include?
- The law relating to violence at work
- Disorderly conduct on licensed premises
- Risk assessment
- Risk reduction
- Dynamic risk assessment
- Responses to threat
- The basics of communication
- Non-verbal communication
- Defusing high-risk conflict
- Support and learning from conflict
How will I be assessed?
- 30 question multiple-choice examination paper.
- Successful candidates must achieve a score of at least 23 out of 30.
- Examination duration – 30 minutes.
- Guided learning hours for this unit are 10 hours.